Returns, Claims & Refunds
Stock styles: quality claims within 7 days of delivery. Custom runs: approved samples are final.
7-Day Quality Claim (Stock Styles)
If a stock style arrives with a defect — a bad seam, a wrong colour, a missing piece — report it within 7 days of delivery with photos and the packing list. We replace the affected pieces or credit them on the next order.
We do not accept claims for colour variance within the approved lab dip, or for faults caused after delivery (washing, ironing, cutting).
Custom Runs: Final After Sample Approval
Custom orders are made to your approved sample: fabric, colour, print, edge, label and packaging. Once you sign off the sample, the specification is frozen and the bulk order cannot be returned or exchanged for change of mind.
Production faults still count: if bulk does not match the approved sample, we remake or credit the affected pieces.
How a Claim Runs
| Шаг | What you do | What we do |
|---|---|---|
| 01 Report | Send photos, quantity affected and the packing list within 7 days. | Acknowledge within 1 working day. |
| 02 Check | Keep the affected pieces packed as received. | Compare with our QC photos and the approved sample. |
| 03 Resolve | Choose replacement or credit. | Replacement shipped with the next order, or credit issued. |
| 04 Refund | Provide the refund account if credit is requested. | Credit issued in 3–5 working days; bank posting may take 5–10 more. |
Freight on Claims
- Our fault (wrong item, defect, short shipment): we cover replacement freight.
- Buyer’s change of mind on a stock style: return freight is on the buyer.
- Original freight is not refunded unless the shipment was our error.