Frequently Asked Questions
What buyers ask before the first order — answered with our actual terms.
Products & Fabric
What fabric families do you stock?
Chiffon, cotton-linen, jersey, modal, satin, lace and nylon. Each product page lists the exact fabric, size and colour range for that style.
What is the minimum order for stock styles?
10 pcs per combination (one colour + one size). Colours of the same style can be mixed to reach a tier price.
Can I order a fabric sample first?
Yes. We send fabric swatches and can sew a sample before a wholesale order; sample cost and freight are quoted case by case.
Orders & Payment
How do I place an order?
Add stock styles to the cart and check out, or send an inquiry for custom work. For mixed assortments, tell us the style, colours and quantity and we quote in writing.
What payment methods do you accept?
Bank transfer (T/T). PayPal is available once the merchant account is live; we confirm the active method on the quotation before you pay.
Can I change an order after placing it?
Within 24 hours, if production has not started. After that, stock orders are already picked and custom orders are already cut.
Shipping & Delivery
How long is production?
Stock: 3–7 working days to dispatch. Custom: sampling 3–7 working days, bulk 15–30 working days after sample approval.
Is freight included?
No. Prices are EXW Yiwu. We quote freight after packing, by weight and destination — air, sea LCL or courier.
Can you label for Amazon FBA?
Yes. FNSKU labels, polybag, carton marks and delivery booking to the FBA warehouse — tell us the warehouse code before packing.
Returns & Claims
What is your return policy?
Stock styles: report quality issues within 7 days of delivery with photos, and we replace or credit. Custom runs: approved samples are final, no returns after sign-off.
How long does a refund take?
Once the claim is approved, the credit is issued within 3–5 working days; your bank may take another 5–10 working days to show it.
Can I exchange a stock style?
Yes, for another colour or size of the same style, subject to stock. Return freight is on the buyer unless the fault is ours.